Platform

VOCAL Product Architecture

A layered architecture for ingesting call audio, extracting intelligence, and delivering action-ready outputs to teams and systems.

Core Data Flow

  1. 1. Call Audio

    Capture from telephony and recording systems with call metadata.

  2. 2. Transcription

    Produce timestamped text with speaker boundaries and confidence data.

  3. 3. NLP Analysis

    Detect sentiment, intent, objections, entities, and policy-relevant phrases.

  4. 4. KPI Extraction

    Map events to scoring logic and KPI definitions.

  5. 5. Structured Database

    Store normalized outputs for analytics, search, and reporting.

  6. 6. Dashboard and API

    Expose insights to managers, operators, and downstream applications.

Data Outputs

  • - Summary reports and transcript highlights
  • - Risk flags and escalation alerts
  • - Opportunity signals and buying-intent tags
  • - QA scorecards and compliance exceptions
  • - Performance dashboards and exported records

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